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Run a Trace for a Printer Session

If you are troubleshooting problems with a printer session, technical support may request that you obtain one or more traces.

To create a trace file for a printer session

  1. Open a printer session.

    If you are connected to the host, disconnect ( Connection > Disconnect).

  2. From the Tools menu, in the Tracing group, click Start Trace.

  3. Select the trace file type.

    Trace File Type Description
    Host-data trace (*.hst) Captures information passed between a terminal or printer session and the host. This type of trace is useful when a host connection is working, but the terminal or printer session does not behave as expected. Host traces are not useful when a connection to the host cannot be established.

  4. Specify a name for the trace file.

    note

    If you have spoken with a support technician, use your call ID number as the name of your trace file.

  5. Click Trace.

    A bug symbol appears in the status bar, indicating that the trace is active.

  6. Connect to the host.

  7. Perform the actions that reproduce the problem you want recorded in the trace.

  8. To end the trace, go to Connection > Trace > Stop Trace.

Upload the trace file as a binary file to http://upload.attachmate.com. If the problem relates to a service request you are currently working on with a technician, include the Open Text service request number with the trace and let the technician know when the file is uploaded.

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