This chapter provides information about using iTRAC workflows to automate and track incidents.
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Section 18.1, Overview
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Section 18.2, Accessing the iTRAC Administration Tools
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Section 18.3, Using the Template Manager
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Section 18.4, Template Builder Interface
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Section 18.5, Creating a Template
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Section 18.6, Managing Templates
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Section 18.7, Steps
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Section 18.8, Adding Steps to a Workflow
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Section 18.9, Managing Steps
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Section 18.10, Transitions
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Section 18.11, Activities
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Section 18.12, Creating iTRAC Activities
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Section 18.13, Managing Activities
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Section 18.14, Managing iTRAC Roles
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Section 18.15, Process Management