The Template Manager can be used to create, view, modify, copy, or delete a template. Within the Template Manager you can add, delete, copy, view, and edit templates. Templates can be sorted into folders for easy management
In the Template Manager, you can:
Create new workflow templates.
Edit or copy existing templates.
Define workflow steps:
Mark steps as Manual or Automated
Include a description of a step or include instructions for iTRAC users
Define transitions between steps:
Transition type
Escalation procedures
Timeout and alert attributes
Figure 18-1 iTRAC Workflow
iTRAC is shipped with several templates to use as examples. The process and activity attributes for these templates are set to pre-defined values. Users can modify them to suit their requirements. The default templates are:
AlertTimeoutExample
TwoStepSimpleExample
ConditionalTransitionExample
CommandExample