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Troubleshooting

General Troubleshooting Procedures

If you have problems running the DMSII Client, complete the following steps. Be sure to see the Common Problemsand Solutions listed below.

  1. Make sure your system meets the minimum hardware and software requirements necessary to use the product. See the DMSII Installation Requirements in the Databridge Installation Guide.

  2. If your primary and client databases are on separate mainframes, ensure that the mainframes are communicating, as follows:

    • If you are using BNA or HLCN, try copying a file between the two mainframes.

    • If you are using TCP/IP, try the PING function.

  3. Is Databridge Server running on the primary system? Check the mix to make sure. If it is not running, refer to Databridge Server in the Databridge Host Administrator's Guide for instructions on how to start it.

  4. Verify that your entries in the DMSII Client parameter file match your entries in the DBServer parameter file. See Modifying the DMSII Client Parameter File for information about setting the DMSII Client parameters. Refer to the Databridge Host Administrator's Guide for instructions on configuring the DBServer parameter file.

  5. Check the status of the DMSII Client. See AX STATUS for instructions.

  6. Resolve any errors that you receive. If you are receiving error messages that you don't understand, see the Databridge Error and Messages Guide for help resolving these messages.

  7. If you cannot identify and solve the problem without assistance, contact your product distributor. Call from a location where you have access to the problem mainframe.

  8. Troubleshoot the problem using information available from Technical Support.


Common Problems and Solutions

See the following list of common problems and their solutions. For a complete list of DMSII Client errors, see the Databridge Error and Messages Guide.

Problem Solution
The DMSII Client gets a PORT file I/O error and terminates Start the Databridge Server. Refer to the Databridge Host Administrator's Guide for instructions on how to start it.

The Databridge Server must be running for the DMSII Client to contact it. If it’s not running, the DMSII Client tries until it eventually gets a PORT file I/O error and terminates.

Additionally, make sure that the communication transport, such as TCP/IP, is running on both systems.
Reorganization of the original database Perform the procedure described in Database Update and Reorganization
The DMSII Client terminates with the following message:

mixnumber DBDMSIIClient:

>> [4002] Unable to connect to<br>port nnnn at_hostname:

The OPEN operation failed because an abort was sent by the correspondent endpoint <<		 Check the following:

Verify that the Databridge Server is running on the primary system. If not, refer to the Databridge Host Administrator’s Guide for instructions on how to start it.

Verify that the parameter settings in the DMSII Client parameter file match the parameter settings in the Databridge Server parameter file and vice versa. See Modifying the DMSII Client Parameter File for information about setting the DMSII Client parameters. Refer to the Databridge Host Administrator’s Guide for information about setting the Databridge Server parameters.

If you are using separate mainframes, verify that communication between the mainframes is functional.

Try the PING function.
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