Troubleshooting Issues with Your Product License
This section provides guidance on issues that you might encounter related to your product license.
System Fails to Recognize a License Change
When you install or update a license, some components might not recognize the update because of cached data. You should to wait an hour to ensure that the update propagates across the system.
Conflicting Indicators about Your License
It's possible Autopass indicates that your license is valid but the product behaves as if the the license has expired or the pods fail to work. To check the status of a license, you can run the following command:
/opt/arcsight/k8s-hostpath-volume/<product>/autopass/license.log For example, for Transformation Hub, run:
/opt/arcsight/k8s-hostpath-volume/th/autopass/license.log
The system responds with the following messages:
| License status | Message |
|---|---|
| Valid license | <product> licensed capacity: <eps number>
|
| Not installed | ERROR: No valid license key was found. Please install a valid license key or contact Micro Focus Customer Support for instructions on how to get one
|
| Expired | "<errorMessage>No license is found in Memory ..." |