Ensure that the following requirements are met if you have installed Administration Console and Identity Server on different machines:
The following ports are opened between the machines:
Ports 8080 and 8443 must be open between the server and the clients for the clients to log in to Identity Server. For more information, see Setting Up Firewalls.
Time is synchronized between the two machines. Ensure that both machines are configured to use a Network Time Protocol server.
If firewalls and time synchronization do not solve the problem, run the reimport script. See Reimporting Identity Server.
Verify that Administration Console is up by logging in to Administration Console.
Verify that you can communicate with Administration Console. From the command line of Identity Server machine, enter a ping command with the IP address of Administration Console.
If the ping command is unsuccessful, fix the network communication problem before continuing.
In Administration Console, delete Identity Server.
For more information about how to delete Identity Server in Administration Console, see Identity Server Advanced Configuration in the NetIQ Access Manager 5.0 Administration Guide.
On the Identity Server machine, change to the jcc directory:
/opt/novell/devman/jcc
Run the following script to configure jcc:
./conf/reimport_nidp.sh jcc
Run the following reimport script:
./conf/reimport_nidp.sh nidp
If these steps do not work, reinstall the device.
Installation logs are located in the /tmp/novell_access_manager directory.
Table 25-1 Installation Log Files for Identity Server
|
Log File |
Description |
|---|---|
|
install_idp_<date&time>.log |
Contains the messages generated for Identity Server module. |
|
install_main_<date&time>.log |
Contains the Tomcat messages generated during the installation. |
|
install_jcc_<date&time>.log |
Contains the messages generated for the communications module. |