All Product A bugs related to the Installer component and associated with the Motif platform can be routed to one set of inboxes, while all Product A bugs related to the Installer component for the Windows platforms can be sent to another set of inboxes.
In addition to granular routing rules, Issue Manager requires that you define one routing rule for the product as a whole, which means default routing. In default routing, issues for all components, releases, and platforms of a specific product are routed to a designated set of four inboxes.
Issue Manager uses the default routing rule only when other routing rules do not exist or are not applicable. In other words, default routing rules are applied only when specific rules do not match or have not been specified.
Default routing is set up during Issue Manager product setup.
Analyze the breakdown of work in your organization. Review your list of products, releases, and platforms and consider each component in turn against this list. Ask yourself questions such as the following:
For this component in this release and on this platform, who, which means which inbox, is responsible for each action, for example verifying, fixing, and so on?