To edit an existing routing rule:
-
In the menu, click
.
-
Click
Products.
The
Products page opens.
-
From the
Product list box, select the product for which you want to configure a routing rule.
-
In the
Actions column of the rule that you want to edit, click
.
The
Edit Routing Rule dialog box opens.
-
Click the corresponding option button to define if the issue is a
BUG or ENHANCEMENT (SOFT) or if the issue is a
DOC-ISSUE (DOC).
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Select a predefined release from the
Release list box. Or type in a predefined release into the
Specific Matchcode field. Select nothing, which means the dotted line, if any release should be considered.
-
Select a predefined platform from the
Platform list box. Or type in a predefined platform into the
Specific Matchcode field. Select nothing, which means the dotted line, if any release should be considered.
-
Select a predefined component from the
Component list box. Or type in a predefined component into the
Specific Matchcode field. Select nothing, which means the dotted line, if any release should be considered.
Note: You must select a value for at least one of either release, platform, or component. Otherwise, the new routing rule would
follow the same rules as the default rule.
-
In the
Then route to these inboxes area of the dialog box, select a predefined inbox for each of the following four inbox categories:
- QA Inbox
- Development Inbox
- Enhancement Inbox
- Documentation Inbox
-
Click
OK.
The rule is saved and added to the routing table.
Note: If you have made changes to the routing table,
Issue Manager saves and reconfigures the routing rules, which may take some time.