Developing Your Own Workflows

If you want to develop your own workflow, the easiest and most reliable approach is to make simple modifications to the default workflows (for example, edit a state name). It is strongly recommended that you modify the default workflows rather than create a new workflow from scratch, especially if you have little or no experience with these concepts.

Some of the things that you can customize include:

• The number and name of the states that an issue passes through.
• Which actions are valid on a particular state. These actions appear on the Workflows window.
• Which states result from each action on the current state; that is:

  Current State ---- Action 1 ---> New State 1
  Current State ---- Action 2 ---> New State 2

• Which groups have permission to perform each action.
• The appearance of the action dialogs that are displayed when users take action on issues.