E.2 Uninstalling Windows Agents

To ensure you remove Sentinel Agent Manager agents from the monitored Windows computers in your enterprise, uninstall all managed and unmanaged agents from computers assigned to each central computer.

NOTE:

  • When you uninstall Sentinel Agent Manager components from a central computer, you automatically uninstall the managed agent installed on the central computer. You do not need to uninstall the managed agent on the central computer itself prior to uninstalling Sentinel Agent Manager components.

  • If you remove agents, Sentinel Agent Manager no longer collects data or evaluates rules.

  • If you want to remove a single agent from your configuration, and do not want to uninstall all Sentinel Agent Manager components from your environment, see the NetIQ Agent Manager User Guide.

  • If you want to uninstall an agent, ensure you close all Microsoft Management Consoles and snap-ins, including Event Viewer, on the agent computer before uninstalling.

E.2.1 Uninstalling Managed Agents

Perform the following procedure to remove all managed agents from Windows computers in a configuration group, prior to removing Sentine

l Agent Manager and its databases.

To uninstall all managed agents:

  1. Log on to the Agent Manager console as a member of the OnePointOp ConfgAdms group. For more information about groups and permissions, see Section 2.11, Understanding Sentinel Agent Manager Requirements and Permissions.

  2. Click Launch Agent Administrator.

  3. In the left pane, click Agent Summary.

  4. In the right pane, click Agent Summary View.

  5. Select all managed agents.

  6. Click Uninstall > Uninstall Now.

  7. Click Yes.

  8. Click Delete.

  9. Click Yes.

  10. Click Apply.

  11. Click Close.

  12. Select Apply configuration changes now.

  13. Click OK.

  14. Verify the selected central computer and click OK.

  15. Click Close.

  16. Repeat these steps on each central computer.

E.2.2 Uninstalling Unmanaged Agents

The following procedure removes all unmanaged Windows agents from your enterprise, prior to removing Sentinel Agent Manager and its databases.

To uninstall all unmanaged agents:

  1. Log on to an unmanaged agent computer as a local administrator.

  2. Close all open applications.

  3. Run Add or Remove Programs from the Control Panel.

  4. Select NetIQ Sentinel Agent Manager Agent.

  5. Click Remove.

  6. Click Yes.

  7. Follow the instructions until the unmanaged agent is removed.

  8. Close the Add or Remove Programs window.

  9. Log off of the unmanaged agent computer.

  10. Repeat Step 1 through Step 9 for each unmanaged agent you want to uninstall.

  11. Log on to a central computer as a member of the OnePointOp ConfgAdms group. For more information about groups and permissions, see Section 2.11, Understanding Sentinel Agent Manager Requirements and Permissions.

  12. Start the Agent Manager console in the NetIQ Agent Manager program group.

  13. Click Launch Agent Administrator.

  14. In the left pane, click Agent Summary.

  15. In the right pane, click Agent Summary View.

  16. Select all unmanaged agents.

  17. Click Uninstall > Pending.

  18. Click Yes.

  19. Click Apply.

  20. Click Close.

  21. Select Apply configuration changes now.

  22. Click OK.

  23. Verify the selected central computer and click OK.

  24. In the left pane, click Agent Summary.

  25. In the right pane, click Agent Summary View.

  26. Select Show Hidden Computers.

  27. Select all unmanaged agents.

  28. Click Delete.

  29. Click Yes.

  30. Click Close.

  31. Select Apply configuration changes now.

  32. Click OK.

  33. Verify the selected central computer and click OK.

  34. Click Close.