2.3 Printer Agent Information Page

This section describes the information presented on the Printer Agent Information page.

To access the Printer Agent page, launch iManager, click Manage Print Manager > Manage Health Monitor, and select a printer under Printer Agent Name.

2.3.1 Printer Agent Status

Displays the current status of each Printer Agent. A Printer Agent can have one or more of the following status messages.

Table 2-3 Types of Status Error Messages

Status

Description

Error Printing

See Printer Agent’s information page for details about the problems.

Idle

Waiting for a job to print.

Input Paused

Printer Agent will not accept new jobs.

Not Bound

No gateway is attached.

Output Paused

Printer’s output is paused.

Printing

Job was opened by the gateway and is not yet closed.

Shutdown

Printer Agent is not accessible.

In addition to the status messages above, the column uses the following colors to indicate status.

Table 2-4 Status Color Indicators

Color

State

Red

Critical - Users cannot print to this printer.

Yellow

Warning - The printer is available to users, but the printer or Printer Agent might need attention to successfully print the job.

Green

Good - Users can print to the printer.

To configure how the iPrint Manager should handle the different status, use Configuring the Monitoring Thresholds along with the Advanced iPrint Manager Information page.

Shutdown or Startup/Pause Input or Output for Printer

Select the action you want from the drop-down list and click Apply. You can shut down or start up the Printer Agent or pause input or output on the printer. When the Printer Agent starts up, the most current printer status might not be returned. You might need to refresh the page. The drop-down list appears only if you have manager or admin rights to the Printer Agent.

NOTE:The Pause Output and Pause Input options are not available on an iPrint Appliance for WalkUp printers.

2.3.2 Printer Console

Displays the information that the printer’s display (usually the LCD) is showing. If the Printer Console field displays None, then the Health Monitor does not have access to the information. If the field displays Unknown, the Health Monitor was able to get the information, but it no longer can access the printer’s display. This usually occurs when the gateway has changed. This feature uses SNMP to gather the information. If there is more than one message, additional Printer Console lines are displayed.

2.3.3 Printer Agent Status Details, Event Time, Message

The Printer Agent Status Details, Event Time, and Message table displays only when problems have been detected for this Printer Agent. The table lists current problems and the time the problem was reported along with any associated message. Red entries indicate problems that prevent printing. Yellow entries indicate warnings that should not stop printing.

2.3.4 Job List

Displays the current job list for this Printer Agent. This option is available only to administrators; the link appears only if you have manager or admin rights to the Printer Agent.

Figure 2-2 Job List Page

2.3.5 Shutdown/Startup History

Displays a history of the startup and running times for this Printer Agent since the last time the iPrint Manager was loaded. When a Printer Agent has been restarted many times, it usually indicates that a problem exists and warrants further investigation. This link appears only if you have manager or admin rights to the Printer Agent.

Figure 2-3 Printer Agent Shutdown and Startup History

2.3.6 Message from Admin

Lets you attach a note about this Printer Agent. When a message exists, this link is highlighted in yellow. To remove the message, you must delete the characters in the message box and then click Apply. This link appears only if you have manager or admin rights to the Printer Agent.

Figure 2-4 Message from the Administrator Page

This is useful for notes about the state of this printer. For example, you can leave a message when a printer is offline because of maintenance so that other administrators cannot delete the Printer Agent for the printer.

2.3.7 Configuration Options

Lets you configure the following options for the printer. After modifying this page, you must click Apply for the changes to be saved.

Figure 2-5 Configuration Options Page

Table 2-5 Configuration Options Descriptions

Option

Description

Enable Auditing

Selecting this option enables auditing for this printer, which tracks who printed how many pages to this printer.

Printer Description

(Optional) Specify information about the characteristics of a WalkUp printer. For example, Color Laser Printer.

This option is only available for WalkUp printers.

LPR Enabled

This option is not available for WalkUp printers.

Selecting this option allows you to submit print jobs to a remote printer. Select this check-box to enable LPR, in order to allow the printer to accept print jobs from LPR/LPD clients.

Require SSL

This option is not available for WalkUp printers.

Clients must use SSL to communicate with this printer. This option requires the printer to be an iPrint printer.

Printer Location

This option is not available for WalkUp printers.

This field lets you specify a printer location associated with this printer. Use this field to add information that helps you and users locate this printer.

Gateway Autoload Command

This option is not available for WalkUp printers.

If you need to make changes to the Gateway Autoload Command, such as changing the IP address for the printer, you can edit the information here. After saving any changes to the Gateway Autoload Command, you must restart the Printer Agent. An example for a Gateway Autoload Command could be - iprintgw PORT=LPR HOSTADDRESS=10.255.255.255 PRINTERNAME=PASSTHROUGH

Accounting Autoload Command

This option is not available for WalkUp printers.

The Accounting Autoload Command allows programs to account, control, and limit print jobs. When using a third party accounting software for jobs submitted to this Printer Agent, enter the Accounting String details here. The accounting load string parameters are primarily used by third-party accounting software to overwrite the parent server information for this printer.

2.3.8 Job Processing Information

Displays information about processing jobs and about the last job that finished printing. This information is useful when troubleshooting.

2.3.9 Job History

The Job History includes the following fields:

Jobs Printed, Canceled, and Aborted Since

Displays statistics about the number of jobs that have been printed, canceled, and aborted in the last hour, in the last day, and since the iPrint Manager was started.

Jobs Printed refers to the number of jobs that have been printed since this value was reset to 0 (zero). This value was initialized to 0 when a Printer Agent was created. There should not be a need to reset this value to 0.

NOTE:The Pages Printed and Jobs Printed options are not available on an iPrint Appliance for WalkUp printers.

Jobs Released and Jobs Expired

The Jobs Released displays statistics about the number of jobs printed for a WalkUp printer.

The Jobs Expired displays statistics about the number of WalkUp jobs that were deleted because the jobs hold time had expired.

Average Job Size Since (KB)

Displays the size of the average print job (in kilobytes) that was processed since the indicated time. This information coupled with Maximum Job Size Since (KB) is useful in troubleshooting print problems as well as determining the throughput of your print system.

Maximum Job Size Since (KB)

Displays the size of the largest print job (in kilobytes) that was processed since the indicated time. This information coupled with Average Job Size Since (KB) is useful in troubleshooting print problems as well as determining the throughput of your print system.

2.3.10 Printer Information

The Printer Information includes the following:

Gateway

Displays the gateway load string for this printer. This helps you identify the IP address for the printer.

This option is not available for WalkUp printers.

Accounting Load String

Displays the accounting load string parameters for this printer. These string parameters are primarily used by third-party accounting software to overwrite the parent server information for this printer.

This option is not available for WalkUp printers.

Date Printer Agent Created

Displays the date and time this Printer Agent was created. You can use this information with the print job statistics to determine the printer’s overall use. For example, if the Printer Agent was created a long time ago and it has processed only a few print jobs, you might want to move the printer to a more useful location.

Printer Model and Printer Manufacturer

The gateway populates the iPrint Manager’s database with the printer model and manufacturer information, if available, obtained by communicating with the printer. The first row of this table displays the manufacturer and model of the physical printer. Subsequent rows display which driver is to be downloaded for the specified client operating system. This information is used by the iPrint Manager for automatic driver download.

This option is not available for WalkUp printers.

Associated NDS Printer Object

Displays a list of the NDS® Printer objects associated with this Printer Agent. Access to these links is restricted to managers of this iPrint Manager object. If no NDS objects are associated with a printer, then the printer is a Public Access Printer.

Printer Location

Displays the location a printer.

This option is not available for WalkUp printers.

SSL Required

Identifies if SSL has been enabled for this printer. False means that SSL has not been enabled. True means that SSL is required and that print data is encrypted between the client and server. For more information, see Creating Secure Printers in the Micro Focus iPrint Appliance Administration Guide.

Printer URL

Displays the URL for this Printer Agent. When a printer is installed using iPrint, this URL is the port assignment for the printer on the Windows workstation.

Spooling Location

Displays the location on the server where print jobs are spooled.

Banner

Displays the name of the banner page associated with this printer. If no banner page is associated to this printer, this field is blank.

This option is not available for WalkUp printers.

2.3.11 Operating System and Driver Name

Displays the printer driver associations for this printer for each operating system.