The Customer, Global, or Access Request Administrator must create policies that govern who can request access and who can approve access requests in your environment. For example, administrators can make access to an application available for anyone in your organization to request. Upon request, the access might be automatically granted based on the requester’s business role membership or routed to another person for approval, such as the requester’s supervisor or the application owner.
Request policies define which applications, permissions, technical roles, and business roles access can be requested in the Access Request interface. Request approval policies define the approvals needed when users request access.
In addition to creating policies, administrators can also customize the request and approval forms for permissions and applications and simulate the request and approval workflow.
For more information about using the Access Request interface, see Section 21.0, Instructions for Access Requesters and Approvers.