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Best Practice in Incident Reporting

Software problems that are reported to Micro Focus generally fall into two types:

The following information is good practice, and specifically relates to reporting complex problems, and what you can do to help Micro Focus to give you a quick response.

This allows us to assign the appropriate engineer to each unique issue, and allows for several engineers to progress the issues simultaneously.

All high quality incidents will have:

We recommend your set of diagnostics:

The Troubleshooting and Diagnostics Guide provides detailed information on diagnostics, and highlights a script available from Micro Focus Support, MFESDIAGS, that will pull together the various diagnostics that we need. In addition, you should always add your own observations and knowledge. These additional observations help us to analyze the large volume of data more quickly.

If you believe you have a recurring problem on your system:

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