When a user problem cannot be resolved by the Application Workflow Manager model administrator/system administrator, report the problem to Micro Focus SupportLine.
Include debug information from the error logs to help further analysis of a problem. To include this information, create a .options file and save it on the installation path of the Enterprise Developer product.
The .options file must contain the following:
de.soforte.taurus/debug=true de.soforte.taurus/debug/flag=true de.soforte.taurus.mvssystem/debug=true de.soforte.taurus.mvssystem/debug/flag=true de.soforte.zserver.communicator/tracing=true
You can edit this file with Notepad or any similar text editor.
To quickly find the installation path when saving the .options file, click Open File Location from the Enterprise Developer shortcut.
After the .options file has been created and saved to the installation path, restart the Eclipse workbench with the –debug option (append ‘-debug’ to the Target field shown above).
Reproduce the error and export the error log to a local file (click Error Log View from the Eclipse workbench).
Add the exported file to all other information (problem description, screenshots, etc.) for SupportLine, and zip it up ready to attach to an incident raised with Micro Focus SupportLine.
Remove the –debug option from the Target field.
You can also add debug information to a remote z/Server user server address space by activating the REXX debug as described in the Workflow Manager Configuration Guide.
