Finding Resources

Apart from visually navigating the resources in the Navigator panel, you can also find items in resource trees by searching or by locating them.

The search capability uses conventional query elements to search the entire set of system resources, returning a ranked list of qualifying items. Each user sees only those resources for which they have permission, regardless of the query. You can search for a string in All Resources or within a particular resource, for example, Cases.

Related topics:

• How Fields are Indexed

• Using Text Search Syntax

• Using the Search Field on the Console Tool Bar

• Using the Search Result Columns

• Locating Resources on the Navigator Tree