Enabling and Disabling Rules

Purpose:

Enable rules that you have verified as working properly.
Disable rules if they are being triggered too many times so that system performance is affected. You may then troubleshoot if necessary, before re-enabling the rules again.

When a rule is enabled or disabled, information on this rule appears in the notes on the rule. This information includes details of the change, such as the user that changed the rule and when the change was made.

Tip: ESM profiles rule performance by measuring their evaluation time on a sampling basis. You can view these results from the Rules Status dashboard and from there, you can manually disable rules which you deem expensive.

Note: Only rules deployed in Real-time Rules show up in a live channel when they are triggered. Therefore, after you have created and verified rules and you are ready to deploy them on real-time events, move or copy the rules to your user folder under Real-time Rules as described in Deploying Real-time Rules.

Where: Navigator > Resources > Rules

To enable rules:

Right-click the rule and select Enable Rule. The rule is displayed as enabled or on () in the Navigator.

To disable rules:

Right-click a rule and select Disable Rule. The rule is displayed as disabled or off () in the Navigator.

Note: If ESM has automatically disabled a rule, you must still manually disable the rule as described; otherwise the rule will continue to fire and will be automatically disabled in a circular manner. This process is resource intensive. See Automatically Disabled Rules for details.

To disable rule components:

You can disable certain components of a rule, such as particular rule triggers or a rule actions associated with particular triggers. For information on this, see: