Working with Files

Where: Navigator > Resources > Files

To view files:

Note: Case attachments and Manager-generated files are stored in Files/Shared/All Files/Attachments.

To download files locally:

  1. Right-click a file and select Download.

  2. Specify a location and file name for the new local file.

You can also Download a file resource from the File Editor by clicking the Download button.

To edit file resource attributes:

  1. Right-click a file and select Edit File.

  2. Change the values, as appropriate.

  3. Click OK.

To replace file resource contents:

  1. Right-click a file and choose Edit File.

  2. In the editor, click Replace and select the local file containing the new contents for the file resource. The file resource name changes if the selected local file has a different name.

  3. Click OK.

To delete file resources:

  1. Right-click a file and select Delete File.

  2. Click Yes to confirm.

To add a folder or file to a Package:

From the Files resource Navigator, you can add a file or folder to an existing package or create a new package and add the file to it.

  1. Right-click a file or folder and select Add to Package.

    This opens the Package Selector.

  2. In the Package Selector, do one of the following:

See Managing Packages for more information..

To find a file:

See Finding Resources for more information.