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Editing a Case Attachment

Within the Attachments panel, you can only attach or detach a file. If you edit an attachment, Console displays the file resource's editor. Changes to the case attachment affect both the case attachment itself and the file resource.

Right-click options for an attached image are:

Right-click option

Function

Open

Opens the image in your default image viewer.

Download

Displays a file browser so you can provide a name and directory for the image to be downloaded.

Edit

Displays the Console's edit panel for the file resource in All Files/Attachments.

Note: A case attachment also exists as a file resource in All Files/Attachments.

Share

Displays the Console's File resource selector dialog so you can select another subfolder under All Files/.

To edit a case attachment:

  1. Open a locked case.

  2. Click the Attachments () icon.

  3. Right-click an attachment and select Edit.

    The Edit panel for the file resource opens. This file resource is in /All Files/Attachments/<image_name>.

  4. Follow instructions in Working with Files to enter your edits. For example:

    • Rename the image.
    • Replace the file.

    The file resource editor has additional options not related to case attributes, as documented in Working with Files.

  5. Save and close the file editor.

On the case's Attachments panel, the image is changed.