Hub Configuration Troubleshooting

Use these steps to troubleshoot problems encountered when adding or editing Hubs from the Gateway Administrator New /Edit Hub page.

Problem: You see a message saying, “Failed to activate the hub” when you click Save and Activate.

Confirm that the Reflection Hub service is running on the Hub server.
Confirm that the Hub server name (or IP address) is correct and that this address is accessible from the Gateway Administrator. If you have modified the Hub listening port, confirm that you specified the correct port. (The default is 9188.)
Confirm that your firewall configuration allows connections from Gateway Administrator to the Hub. See Ports and Firewall Configuration.
This message may indicate that the certificate used for authentication between Gateway Administrator and the Hub has been modified. To fix this, see Reset Server Authentication on a Reflection Hub.

Problem: You see a message saying, “Hub certificate was not verified” when you click Save and Activate. You may see this message if you try to re-add a Hub using a different server name or IP address.

To resolve this problem restart either the Reflection Hub service or the Reflection Gateway Administrator service.

Problem: The Disabled state of a Hub is not saved.

To save the disabled state you must click Disabled then click Save and Activate.