In order to synchronize AccuWork data with data in your ITS, AccuSync needs to be able to locate an issue record in one system and match it with (or create it in) the corresponding record in the other system. It does this using unique IDs, keys that identify issue records in each system. Unique IDs are also used to specify URLs, links that allow users of one system to access issues in the other.
Each mapping definition must be associated with key and link field mappings:
There are two ways to include required field mappings with each mapping definition:
Regardless of which approach you choose, you always create required field mappings as part of the mapping definition. An abbreviated description of that process is described here. For more details, see Creating a Mapping Definition.
In addition to key and link field mappings, you must create additional field mappings to satisfy requirements for valid issue records in IBM Rational ClearQuest, HP ALM, JIRA, and BMC Remedy. See Creating a Field Mapping for more information.