OpenText OpenText Community
Support via OpenText Software Support, with a ticket filed against the associated product.
OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.
OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.
Community Contributed Content is provided by OpenText customers and supported by them.
As of Service Manager 9.50, the DB2 database is no longer officially supported by Service Manager. You can use the Service Manager database migration tool and follow the migration guide in this content pack to migrate your Service Manager database from DB2 to PostgreSQL.
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