Service Management Automation 2017-11

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ITSMA Suite is now renamed to Service Management Automation Suite.
In this 2017.11 release, Express edition and Premium edition are offered. You can deploy the SMA suite in on-prem env. based on ITOM CDF, or on private and public cloud such as AWS.
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Description

Welcome to Service Management Automation 2017.11 release!

There are multiple contents are provided in this release to meet your business needs.

1. Unloads for Service Management Automation Service Manager (SMA-SM) Mixed Mode – Please apply the unload files if you want to deploy the latest Service Portal and Smart Analytics capabilities in a container-based environment interacting with the on premise Service Manager. Depending on the version of Service Manager you have installed, please select one of the unload files and apply it to your Service Manager before installing and configuring Mixed Mode.

2. Integration

  • OPB Integration for Service Management Automation X (SMA-X) – SMA-X leverages the next generation service management run time and application as the backend, with all capabilities running in a container-based environment. If you want to integrate SMA-X with other services such as Sharepoint, please download the OPB(On-Prem Bridge) contents
  • Skype Integration for Service Management Automation Service Management (SMA-SM) -- An embedded Skype plugin and a standalone Skype agent are provided to integrate with Microsoft Skype for Business 2016 to enhance SMA-SM Chat

3. AWS deployment

Please get the Packer and Terraform scripts to start your AWS deployment!

4. Diagnostic tool

The diagnostic tool can help you to check SMA suite system information as well as suite service status including hardware information, network, service status and Kubernetes service status. You can run it before SMA suite installation to make sure all the prerequisites are met.

5. Service Portal Android APK for new features.



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Releases

Release
Date
Diagnostic tool 2017.11
17.0 KB
  |  
Nov 14, 2017
More info Less info
SMA-SM master data onboarding tool 2017.11
495.5 KB
  |  
Nov 13, 2017
More info Less info
Integration Support for SMA-SM 2017.11
1.4 MB
  |  
Nov 13, 2017
More info Less info
Service Portal mobility solution Android version APK 2017.11
10.3 MB
  |  
Nov 13, 2017
More info Less info
Integration support for SMA-X 2017.11
Nov 13, 2017
More info Less info
AWS deployment script for SMA 2017.11
31.3 KB
  |  
Nov 12, 2017
More info Less info
Mixed Mode support for SMA-SM 2017.11
1.1 MB
  |  
Nov 12, 2017
More info Less info

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Service Management Automation 2017-11

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release-rel-2025-1-2-6313 | Fri Jan 17 11:06:28 PST 2025