KBI Desktop Computer Support DemoBase for SM

129171

KnowledgeBroker Partner

App Support Tiers

OpenText SUPPORTED

Support via OpenText Software Support, with a ticket filed against the associated product.

PARTNER

OpenText offers a content partnership program for select partners. Support for Partner Content offerings is provided by the partner and not by OpenText of the OpenText community.

OpenText COMMUNITY

OpenText Community Content is provided by OpenText for the benefit of customers, support for it is not available via OpenText Software Support but through specific community content forums.

COMMUNITY

Community Contributed Content is provided by OpenText customers and supported by them.

KnowledgeBroker | Partner

KnowledgeBroker (KBI): Digital Desktop Support Solutions KnowledgeBase - The Proven ITSM accelerator for Desktop Support, Knowledge Management and End User Self-Service. Licensed for Micro Focus/HPE End User self-service and Help Desk problem resolution.
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Description

KnowledgeBroker’s comprehensive Digital Desktop Support Solutions KnowledgeBase provides over 70,000+ step-by-step solutions to problems for more than 350+ Desktop and Internet Applications, Operating Systems, tablets, smart phones and digital devices. Chosen over nearly two decades for our knowledge engineering and knowledge acquisition expertise and capabilities, KBI also teams with organizations to develop searchable support solution content for proprietary applications.

Benefits:

  • FAST Tier 1 help
  • PERFECT for Self-Service
  • REDUCES Support escalations
  • REDUCES Call times with short, concise solutions
  • REDUCES Call volume with End User self-service
  • PROVIDES Consistent answers shift-to-shift SAVES time, cuts costs and increases the efficiency of technical support
  • LEVERAGE AS a template for building proprietary solutions
  • LEVERAGES your current support system investment
  • INTEGRATES seamlessly with major ITSM and CRM systems
  • SUPPORTS KCS and ITIL compliance
  • IMPROVES Support center metrics
  • Used As a Resource for employee Just In Time Training(JITT)
  • PROVIDES Major cost savings - Buy vs. Build
  • GENERATES Immediate ROI

Contact KBI For Licensing and Pricing Information::

To qualify for a free KBI DEMOBASE AND KNOWLEDGEBASE go to the following weblink: http://kbi.com/contact.asp

Licensing please fill out this contact form: http://kbi.com/contact.asp

Minimum Requirements

Any HPE/MICROFOCUS ITSM or CRM product

support@kbi.com for questions and version information

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Knowledge Broker 1+
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Oct 30, 2017
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KBI Desktop Computer Support DemoBase for SM

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Jan 1, 2017

Matthes Derdack

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release-rel-2025-1-2-6313 | Fri Jan 17 11:06:28 PST 2025