Since version CLIP V5.04, the solution includes an integration module to integrate with the salesforce.com platform. Utilizing the new CLIP module for salesforce.com, CLIP provides an out-of-the-box standard integrations into BMC RemedyForce.
What do you get ?
- AppLink's CLIP integration platform provides a pre-configured out-of-the-box solution to tightly integrate e.g. MF NNMi with BMC RemedyForce: have your basic integration installed and configured in less than an hour !
- it is a mature, robust, proven and fully supported solution that exists in the market since 2011, with an installed base of dozens of Fortune 500 companies worldwide
- AppLink's CLIP is a certified solution - it has been certified by MF (formerly HPE),
- Bi-directional "Closed Loop" integration
- incident creation can be easily configured in the CLIP Web UI with support for all event attributes and CLIP's transformation and mapping capabilities
- on initial incident creation, relevant incident attributes like the incident number and assignments are displayed in the NNMi event
- on event update, the BMC RemedyForce incident is updated with a worklog entry summarizing all event changes, optionally, incident state, impact, urgency can be adapted
- on incident update, the NNMi event is updated with additional notes, newly mapped severity, assignment or lifecycle state, e.g. if the incident is resolved the event can be closed
- Manual and automatic incident creation: incidents can be created manually by the NNMi operator using a menu option on individual events as well as automatically by registering an NNMi filter for qualifying NNMi events
- High Availability (HA) and Scalability for CLIP
- HA is achieved by replicating CLIP instances and run it in a HA cluster
- Automatic failover: failover does not require any manual intervention
- Automatic recovery: should a failed CLIP instance come up again, it is available instantly and automatically performs a recovery procedure
- Scalability: all requests can be distributed among the CLIP instances of the cluster, the cluster can run in Active/Active or Active/Passive mode
- the CLIP Web UI
- displays the current status of all integrations and their targets
- provides a "synchronization list view" of all events and incidents that have been created and updated by AppLink's CLIP with search capabilities to easily locate individual events or incidents.
- The "Drill-Down" into an event-incident pair shows all transactions, from the incident creation and bi-directional updates to closure with all details.
- "Statistics View" shows graphical charts to allow trend analysis for incidents created
- the Database
- stores all details about events received, incidents created and updates processed during the synchronization phase until the event or incident is resolved or closed.
- is self maintained so that all data can be stored for an adjustable period of time for analysis until historical data is automatically removed.
- the rules configured in CLIP can access data in the DB that was previously stored during synchronization. This allows e.g. to implement a logic like “If the event is closed, then close the incident only if it has not been assigned already”.
- can be used for reporting purposes by means of SQL. You can easily create reports to show e.g. number of incidents created by day, week or month, or grouped by attributes like event category, severity, submitter or incident assignment.
- (Self-) Monitoring
- all connections are actively monitored periodically, all connection issues are logged and can lead to alarms
- Performance metrics like processing times for create and update operations allow to pinpoint bottlenecks and support troubleshooting
- Support for external data: you have a need to incorporate external data into your integration, e.g. to determine incident assignment or priority of a new incident ? CLIP offers to incorporate external data from files, web services, etc. to be used in the incident creation and manipulation rules.
- Cross launch capabilities: open the related incident with one click from NNMi - or vice versa !
The application has a FREE trial.
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