Micro Focus’ license verification policy is governed by the principles set out in Micro Focus’ License Compliance Charter which can be read here.
Micro Focus takes the protection of its intellectual property very seriously. It has invested heavily in its products, through development and acquisition and has a responsibility to its shareholders to protect the value and integrity of its intellectual property and manages its licensing through license agreements with its customers. Along with other leading software suppliers, Micro Focus has developed a License Verification policy to assist in protecting its intellectual property.
If Micro Focus becomes aware that a customer may have or be at risk of having a licensing issue it will write to the customer explaining that there may be a licensing issue and requesting the provision of deployment, usage and other relevant information as required under the license agreement. This may be requested in the form of completion by the customer of a license verification questionnaire, an assessment by a Micro Focus representative, a mutual system review and/or an onsite data collection performed by a Micro Focus or third party auditor.
If a license issue is discovered, Micro Focus will propose a resolution to enable the customer to obtain the correct licenses. Micro Focus’ Global Compliance Team is committed to working with customers to resolve any licensing issues quickly, amicably and commercially, with minimum disruption to our customer’s business. We expect to resolve issues within 30 days of first contacting a customer. In return, we expect our customers to co-operate with us by providing complete information and to resolving identified licensing issues promptly.
Licensing issues can happen unintentionally. Micro Focus does understand that mergers or acquisitions within our customer organisations, changing deployment practices, lack of license management and simple misunderstandings about license requirements typically cause questions or concerns about whether an organisation is correctly licensed. We welcome our customers letting us know of any licensing issues they anticipate or come across so that they can be resolved swiftly.
Examples of causes of licensing issues:
Micro Focus takes a firm and fair approach to resolving licensing issues with customers in a consultative manner. Micro Focus’ license verification process supports customer understanding of license options and helps to identify and resolve licensing issues. Customers can read more about the license verification process here.
If Micro Focus identifies an apparent licensing issues situation, it will write to the customer explaining that Micro Focus believes there may be an issue and will expect to resolve any licensing issue within thirty days. Further details of the stages involved in the license verification process can be found
You can request support at any time via email to licensingsupport@microfocus.com. Customers who are engaged in a license verification process may escalate their concerns within the Micro Focus organization by contacting Micro Focus’ Global License Verification Director in the first instance (dirglv@microfocus.com), President of Sales or Chief Operating Officer.
There is no anticipated change to the audit process for Micro Focus or HPE-Software customers until further notified by the compliance team. In case of further questions, please contact DL-MF-LV-Management@microfocus.com.
There will be no change to HPE-Software or Micro Focus compliance processes and policies until further notified. You can refer to Micro Focus license verification process on License Verification. Both Micro Focus and HPE-Software will continue to follow their respective procedures based on your existing contracts. In case of further questions, please contact DL-MF-LV-Management@microfocus.com.
Please submit your question or request to DL-MF-LV-Management@microfocus.com.
