If you need help from customer support, you can create log files which will help support resolve your issues.
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Click
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In the group box called
Integration Logging Options — to be used to resolve support issues, notice the location path for the log files so you can find them after they are created.
Important: Do not check
Performance unless instructed to by customer support. Should you be asked to check
Performance, in almost all cases, you should make sure that when checked, the other two logs (Integration and
Server Commands) should be unchecked.
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Click
OK.
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Recreate the problem, writing down the steps manually.
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Call customer support to give them both the
Integration Operations and
Server Commands log files.
Note: StarTeam will create a log for each option:
integration<date>.log,
server command<date>.log, and
performance<date>.log.