Assigning a change request refers to assigning the status of the change request as well as who is currently responsible for
the change request.
Select a folder from the folder tree.
Click the
Change Requests tab in the upper pane.
Tip: To find all change requests in a folder, click
All Descendants on the toolbar. If desired, you can create a filter or query to find all change requests with
New status or simply sort the
Status column in the upper pane to find all
New change requests.
Select the change request, then choose
Properties from the
Change Request menu or context menu.
The
Change Request Properties dialog box opens.
Review the settings and decide on an appropriate status. You can select
Open,
Is Duplicate,
As Designed, or
Deferred.
If you select
Open, the
Responsibility changes to the person best qualified to fix or enhance the product, as described in the change request.
If you select Is
Duplicate or
As Designed, the
Responsibility changes to the person who submitted the change request. The assumption is that the person who submitted the change request
will want to know about, verify, or perhaps challenge this change in status.
Click
Apply, then click
Next or
Previous to review another change request.