Mapping Issue States

After defining a new issue tracking profile, you should map the existing issue states of the external issue tracking system to the issue states of Silk Central. Doing this enables Silk Central to list issues correctly when querying internal and external issues.

To map issue states:

  1. In the menu, click Project:<Project Name> > Project Settings .
  2. Click the Issue Tracking tab. The Issue Tracking page opens, listing all of the issue tracking profiles that have been created for the system.
  3. In the Actions column of the issue tracking profile you want to edit, click Edit mapping of issue tracking profile .... The Edit Status Mapping dialog box opens.
  4. Map internal issue states to corresponding external issue states by selecting the respective entries from the list boxes. The existing issue states of the external issue tracking software are listed in the External column. The internal issue states of Silk Central are available in the list boxes in the Internal column.
  5. Once you have mapped each external issue state to an internal state, click OK to save your settings, or click Cancel to abort the operation.
Parent topic: Issue Tracking Profile Integrations