You need the
Manage email notifications security privilege to add, edit, or delete email notification rules.
To add, edit, or delete an email notification rule:
-
Click
.
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Based on the task you wish to perform, proceed as outlined below:
- Add a Rule
-
Click the
Add Rule button. The
New Notification Rule dialog is displayed. Proceed with step 3.
- Edit a Predefined Rule
- Predefined rules cannot be edited.
- Delete a Predefined Rule
- Predefined rules cannot be deleted.
- Edit a Rule you have created
-
Click the
Edit icon (in the
Actions column) of the rule you wish to edit. Proceed as explained in step 3.
- Delete a Rule you have created
-
Click the
Delete icon (in the
Actions column) of the rule you wish to delete. Click
OK on the confirmation dialog to execute the deletion.
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Specify or modify the following properties on the
New Notification Rule dialog box:
- Rule Name
- Required unique name, up to 30 characters. Make the name as descriptive as possible, as users assign rules by name.
- Description
- Optional description of the triggering event, up to 250 characters.
- WHERE clause
- Required SQL WHERE clause that specifies the triggering event, up to 250 characters. Do not type the WHERE keyword.
-
Click
OK to save your settings, or click
Cancel to exit without saving.
Once you have defined rules, make sure that you:
- Specify email addresses for all users
- To make use of email notification, a user must have a valid email address specified in his or her user account.
- Have your database administrator enable email notification
- Once the feature is enabled, the
Notifications icon appears on the
Issue Details page.
- Educate your users
- Inform your users as to the rules that are available, and what each rule accomplishes. Users can view the rules by selecting
.