Managing Email Notification Rules

You need the Manage email notifications security privilege to add, edit, or delete email notification rules.
To add, edit, or delete an email notification rule:
  1. Click Issues > Configuration > Notification Rules.
  2. Based on the task you wish to perform, proceed as outlined below:
    Add a Rule

    Click the Add Rule button. The New Notification Rule dialog is displayed. Proceed with step 3.

    Edit a Predefined Rule
    Predefined rules cannot be edited.
    Delete a Predefined Rule
    Predefined rules cannot be deleted.
    Edit a Rule you have created

    Click the Edit icon (in the Actions column) of the rule you wish to edit. Proceed as explained in step 3.

    Delete a Rule you have created

    Click the Delete icon (in the Actions column) of the rule you wish to delete. Click OK on the confirmation dialog to execute the deletion.

  3. Specify or modify the following properties on the New Notification Rule dialog box:
    Rule Name
    Required unique name, up to 30 characters. Make the name as descriptive as possible, as users assign rules by name.
    Description
    Optional description of the triggering event, up to 250 characters.
    WHERE clause
    Required SQL WHERE clause that specifies the triggering event, up to 250 characters. Do not type the WHERE keyword.
  4. Click OK to save your settings, or click Cancel to exit without saving.

Once you have defined rules, make sure that you:

Specify email addresses for all users
To make use of email notification, a user must have a valid email address specified in his or her user account.
Have your database administrator enable email notification
Once the feature is enabled, the Notifications icon appears on the Issue Details page.
Educate your users
Inform your users as to the rules that are available, and what each rule accomplishes. Users can view the rules by selecting Issues > Configuration > Notification Rules.