Setting Up Groups

Depending on your organization, groups can be entire departments, cross-departmental project teams, or intra-departmental teams.

Each group can have distinct security privileges and permissions. An Issue Manager group also determines where issues reported by the members of the group enter the workflow. A user's group determines what the user can do in Issue Manager and affects how issues reported by the user are routed.

The sample database provides the following default groups:

Corporate
Development
Documentation
Quality Assurance
R&D Management
Technical Support

All Issue Manager users, regardless of the tasks that they perform, must be assigned to a group. A user can only be in one group at a time.

Groups must be set up before inboxes and user accounts are set up, because each inbox and user must be associated with a group.

Note: Groups are created, edited, and deleted in the Groups tab in Administration > User Management, while group settings specific for Issue Manager are configured in Issues > Configuration > Groups.