To create a new issue in
Issue Manager:
-
In the menu, click
.
-
Click
(New Issue) in the toolbar.
-
Select values for the
Issue Type, the
Product, the
Release, the
Platform, the
Component, and the
Severity.
Note: The highlighted fields and lists are required.
As you enter values,
Issue Manager dynamically assigns an inbox and an initial state for the issue based on configured rules.
-
Enter a
Synopsis and a
Description. To create a link between this issue and another issue, type the issue number or the synopsis of the related issue into the
Linked Issue field (autosuggest-enabled). Linked issues are listed in the
History tab.
Note: Silk Central supports HTML formatting and cutting and pasting of HTML content for
Description fields.
-
Optional: Add further details to the issue. Click the tabs and click the following buttons:
- Add Customer: Track information about customers who have reported the issue.
- Add File: Add a file with additional information about the issue.
- Add Testcase: QA and development personnel can directly execute the added
Silk Test testcases by clicking
(Run Testcase) in the
Actions column on the
Testcases tab.
Silk Test testcases can also be imported with the
Silk Test Intelligent Assistant.
- Add Notification: Configure to be notified by email when certain values of an issue change.
-
Click
OK.
The
Issue Details page displays. To get back to the list of issues of your inbox (
Issue Tracking page), click
(
My Inbox).