Note: You need the
Groups, inboxes and user accounts security privilege to add, edit, or delete inboxes.
To modify the initial default inbox view:
-
In the menu, click
.
-
Click
Inbox Views.
The
Inbox Views page opens. This page displays all of the fields that you can choose to display in an inbox view. Most of the fields are
recognizable from the
Issue Details page. Others, for example
NumHistory,
NumCases,
NumAttaches,
NumTestcases, and
NumNotify refer to the number of entries on the respective
History,
Customers,
Attachments,
Testcases, and
Notifications pages of the
Issue Details page. The
Inbox Views page also displays the schema, or
DB Field Name , of each column.
-
From the
View of user list box, select
SYSTEM DEFAULT.
To update the inbox view of other users, select the respective user instead.
-
To add a column to the inbox, click the
that corresponds to the column in the
List of Available Fields.
-
To remove a column from the inbox, click the
that corresponds to the column in the list of the inbox columns.
-
To change the label of a column and the sort order, perform the following steps:
-
Click on the name of the inbox column in the
Inbox Column Label column.
The
Inbox Column Properties dialog box opens.
-
Type a new label for the column into the
Inbox column label field.
-
Click the appropriate option button to change the sort order.
-
Click
OK.
-
To move a column to the left in the inbox, click
. To move a column to the right in the inbox, click
.
-
Click
View Inbox to return to the
Issue Tracking page.
Note: If you updated the system default inbox view or the view of another user, the changes are applied when the respective users
log out and back in again.