Occasionally, after initial setup is complete, you will have routine administrative tasks to perform to keep Issue Manager up to date. The following are the most common tasks:
You will need to update group assignments when users change jobs. For example, say that Sarah, a QA engineer, moves to development. You will also need to modify the routing rules so that users will receive issues that are appropriate for their new responsibilities. For example, Sarah should now receive issues that require attention by development instead of QA.
When users change projects, you need to modify the routing rules to reflect their current responsibilities. You also need to make sure that the default inbox is still appropriate. For example, say that Judy is a writer who used to write manuals for Product A, but now documents Product B. Judy's default inbox, Judy - Doc (Product A), should be changed to Judy - Doc (Product B).