To gather information about the products in your organization:
-
Draw up a list of products, releases for each product, and platforms for each release.
-
Compare your platform list with the list in
.
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Draw up a list of software and documentation components of each product.
Components (functional areas) are not required; however, they allow you to track issues based on product, release, platform,
and component, and to gain finer control over the routing of issues.
-
Draw up a list of issue severities.
The values on this list are displayed in the
Severity column on the
Issue Tracking page. You can categorize this list by product or issue type, or you can come up with a generic list for all products and
issue types.
-
Compare your list with the list in
.
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Decide which inbox should receive an issue pertaining to a given product, component, release, and platform.
These are
routing rules.