As a complete solution for your issue tracking needs,
Issue Manager allows you to:
- Create new issues:
- Import issues: The
Silk Test Assistant enables you to forward the details of
Silk Test test cases directly to
Issue Manager as the basis for new issues. Likewise, when you discover
Silk Central execution results that require attention, you can easily use the results as the basis for new issues.
- Process issues:
Issue Manager lets you review, reassign, fix, verify, and close issues (privilege vary based on user type).
- Associate files with
Issue Manager issues: If you or a customer has files that are required for reproducing an issue, you can upload those files to
Issue Manager and attach them to the issue. In this way, you can easily locate the files you need to confirm, fix, or verify a bug.
- View a complete history of every issue in the system:
Issue Manager records every action that users take on an issue. The default issue history entry includes the action taken on the issue,
the user who took the action, and notes that explain the action.
- Interact with workgroups: Your
Issue Manager administrator can set up workgroups within your organization for sharing privileges, permissions, inboxes, and assignments.
In this way, you can interact with users on an individual basis and also in groups that share similar job responsibilities.
- Query the system for issue information that meets your criteria: You can use predefined queries, construct queries by example, or create advanced queries with SQL.
- Generate reports and graphs: Create predefined reports based on issue criteria you specify or create advanced reports with SQL.
- Define notifications: Define to be notified when issue statuses or assignments change.
- Remotely interact with the issue database: Enter and query issues remotely via the web.
- Assign tests to issues: With
Silk Central