B.0 Troubleshooting

This section helps you troubleshoot issues that might occur when using Sentinel.

Mitre Fields Become Non-indexed Fields for Admin User in the alert.alert Index
Collector Manager Logs Display the Copying back to Persist Queue Error
Event Visualization Dashboards Take a Longer Time to Load Data
Unable to View Alerts in the Dashboard and Alert Views
Unable to Connect to Sentinel Agent Manager Database
Customizing Logging Settings in Sentinel
Customizing Logging Settings in OpenSearch
Sentinel Control Center Does Not Launch When Identity Manager Designer is Installed on the Client Computer
Error While Installing Correlation Rules
Sentinel High Availability Installation in FIPS 140-2 Mode Displays an Error
Sentinel Services Might Not Start Automatically After the Installation
Sentinel Does Not Configure the Sentinel Appliance Network Interface By Default
New Incoming Alerts Incorrectly Appear to be Selected When You Modify Existing Alerts
Error When Configuring the NFS Storage After Upgrading Sentinel Appliance to Version 7.3 SP1 and Later
Cannot Receive Events from Secure Configuration Manager After Upgrading Sentinel to Version 7.3 SP1 and Later
Cannot Receive Events from Sentinel UNIX Agent 7.4 After Upgrading Sentinel to Version 7.3 SP1 and Later
Cannot Create Reports by Using Sentinel SDK
Data Synchronization Fails While Synchronizing IPv6 Addresses in Human Readable Format
Mapping Conflict Warning in the OpenSearch dashboard Search