17.2 Creating Incidents

  1. Access the Incidents tab in the Sentinel Control Center.

    For more information, see Accessing Incidents.

  2. In the menu, click Incidents > Create Incident.

    or

    Click the Create Incident button in the toolbar.

  3. Use the following information to create the incident:

    Title: Specify the title of the incident.

    State: Select the state of the incident from the drop-down list.

    Severity: Select the severity of the incident from the drop-down list.

    Priority: Select the priority of the incident from the drop-down list.

    Category: Select the category of the incident from the drop-down list

    or

    Create your own category by clicking the button next to the Category field, then click Add. You must specify a name and a description of the new category.

    Responsible: Select the user that is responsible to investigate and close the incident.

    Description: Specify a description of the incident.

    Resolution: Specify the steps required to resolve the incident.

  4. Click Create.

    The Incident ID is automatically generated after you click Create.

You can also create incidents from the Sentinel Main interface. For more information, see Creating an Incident.

After the incident is created, proceed to Managing Incidents to manage the incident.