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Using the Identity Manager

Change your password

Look for a menu option called Edit Profile. If it is available, click it, then enter your current password and your new password.

If you log in using your Windows domain credentials, the Edit Profile option is not available. You cannot change your Windows password from the Identity Manager.

Troubleshooting

I forgot my password.

In the Identity Manager login page, you can click "Forgot password?" to reset your password. In the page that opens, enter your username and click Reset. A password change link will be sent to the email address on record for your account.

Note

Password reset is not available if you log in using your Windows domain credentials.

I don't see the login page.

If the browser displays an error saying that the page can't be displayed, the Reflection Identity Manager service may not be running. Contact your system administrator.

I see an error message that says "User authentication failed. Exit Code 14."
  • This message sometimes appears when a connection times out. If your login was delayed, try clicking Logout and log in again.
  • If repeating the login doesn't help, contact your Reflection Gateway system administrator. This message often indicates a problem with the Reflection Secure Shell Proxy configuration.
I see an error message that says "HTTP ERROR 403 Problem accessing /webxfer/ui/. Reason: Forbidden"

This message may appear if you launch an additional Reflection Identity Manager in a browser session that already has run the Identity Manager. To resolve the issue, close all instances of your browser, then connect to the Identity Manager.

I am a administrator and need additional troubleshooting information.

Troubleshooting information for administrators is available in the Reflection Gateway Administrator’s Guide.

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