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SFTP File Server Configuration Troubleshooting

Refer to the following for troubleshooting adding an SFTP server:

Problem: Cannot retrieve Host key fingerprint.

  • Confirm that the server name and port are correct and that the Gateway Administrator has access to this server.

  • Confirm that your firewall configuration allows connections from Gateway Administrator to the SFTP server. See Ports and Firewall Configuration.

Problem: Host key fingerprint is available but Test Connection fails.

This indicates a problem with user authentication.

  • Confirm that the username and password (or public key) are correct. If you have access to a different SFTP client, try testing a connection to that server using the same credentials.

  • Confirm that the server is correctly configured to authenticate using the authentication method that you have selected. Most servers accept passwords by default, but server configuration may be changed to require public key authentication.