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Troubleshooting the Installation

Check this section if you encounter issues after running the Management and Security Server. installer.

Installation does not complete on UNIX or Linux platforms

The MSS installer, server, or configuration utilities may stall on UNIX or Linux systems, particularly headless ones. This delay is caused by an insufficient amount of entropy in the system. In some environments, cryptographic operations can strain the Java Virtual Machine's entropy source. An insufficient pool of entropy can result in long delays during server startup and at other times while additional entropy is collected.

To remedy the issue: Install either a hardware-based random number generator or a software-based entropy daemon, such as Haveged or Rng-tools.

Note

Some platforms already install and enable an entropy service by default.

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