Note the Server database status in the top colored band, and what it means:
Server database available (green)
The Enable client requests box is checked, and Terminal ID Manager server is ready to be configured or used in sessions.
Server database not yet configured (red)
The server database has not yet been populated with data.
HINT:If you see this message, follow the steps to Set up the Database.
Server database unavailable (red)
The server database is not functioning or cannot be accessed.
To troubleshoot, check the Terminal ID Manager log files, idevent.log and trace.log, located in <MSSData>/idm/log. You may need to review how you Set up the Database.
Client requests disabled (orange)
The Enable client requests box is cleared, and the database is available.