Some problem conditions can occur for which error messages can't be generated. The following information lists problem conditions, explanations and possible solutions.
Communications can't be established with the printer.
Make sure the printer is plugged in and turned on.
Check the cable from the printer to the COM port.
Check the printer for error conditions.
The program doesn't launch when you enter the PTR32.EXE command.
Check that the print path and the host path are configured correctly.
Communications can't be established with the host.
Be sure that your IP address and your terminal ID configuration settings are correct.
Be sure you are using a communications cable appropriate for your environment.
Verify that the host is up and running.
Verify that you can communicate with the host by running a terminal emulator.
Printed output is garbled.
Check the escape sequences sent from the host. The sequences are probably invalid for the destination printer. Refer to the documentation supplied with the printer for the proper sequences.
Verify that the appropriate printer service library is being used. Some printers require special printer service libraries.
Verify that the appropriate translation tables are being used. Some sequences may need to be converted using the translation facility in the host filter.