The Customer, Global, or Access Request Administrator must configure policies that govern who can request access and who can approve access requests in your environment. Request policies define which applications, permissions and technical roles access can be requested in the Access Request interface. Request approval policies define the approvals needed when users request access.
In addition to configuring policies, administrators can also customize the request and approval forms for permissions and applications and simulate the request and approval workflow.
For more information about using the Access Request interface, see Section 22.0, Instructions for Access Requesters and Approvers.