24.4 Submitting Configuration Files to OpenText Support

Sometimes OpenText Support needs to review your appliance’s system configuration when processing a service request. This dialog facilitates the process and saves you time.

Path: Port 9443 Appliance Console Support icon

Table 24-3 Using the Support dialog

Field, Option, or Button

Information and/or Action

Support

 

Automatically send the configuration to OpenText using FTP.

  • With this option selected, you can FTP your configuration to OpenText Support and include the Service Request Number if desired.

  • The configuration is sent when you click OK and confirm your selection.

Download and save the configuration file locally, then sent it to OpenText manually.

  • With this option selected, the configuration is downloaded when you click OK and confirm your selection.

  • You must then send the file to OpenText through email or some other arrangement.

OK or Cancel

  • Click OK to send or download the file, or click Cancel to exit.