Reviewing Log Files

Do the following to locate the log files:
  1. Open <install path>\Micro Focus\Enterprise Sync\local.properties.
  2. Find the USER_DIRECTORY= entry. It will be something similar to: 
    c:/users/Administrator/AppData/Local/Micro Focus/Enterprise Sync
  3. Open that directory and you will find a logs directory.

Changing the Logs to Debug Level

If you require more detailed log file information, change the logging level to DEBUG:

  1. Open the local.properties file.
  2. Locate the # debug=HIGH entry.
  3. Uncomment the line by removing the # .
  4. Save and close the file.
  5. Find and open for editing the log4j.xml file in the Enterprise Sync directory.
  6. Locate the <logger ... elements. There are many. They each contain a <level> element. One full entry will look similar to: 
    <logger name="stderr" additivity="false">
    <level value="INFO"/>
    <appender-ref ref="DEFAULT"/>
    <appender-ref ref="ERROR"/>
</logger>
  7. Change the value="INFO" to value="DEBUG".
  8. Save and close the file.
  9. Re-start the EnterpriseSyncConnect service.
Parent topic: Troubleshooting