A useful trace option for ESCWA issues is to use the Developer Tools feature within the web browser itself to inspect the
network requests. Almost all requests within ESCWA are sent and received in JSON format, so errors within ESCWA itself can
be caused by malformed JSON.
Note: The following instructions are generic with regard to the browser you are using. For complete instructions on using your browser's
developer tools, see the documentation provided by your browser.
- To access the
Developer Tools for ESCWA, open
Enterprise Server Administration in a browser of your choice, and then consult your browser docmentation for specific instructions.
Hint: Developer Tools are often found under the
More Tools option on your browser's customization or settings menu.
- In the
Developer Tools window, click the
Network tab.
- In ESCWA, run the series of steps that caused the problem.
You should see each step appear on a list in
Developer Tools.
- On the
Network tab, click on the name of the
enterprise server region or page where the error occurs.
- In the right pane of the
Developer Tools window, click
Response.
This shows the JSON response that was sent, and should allow you to identify the particular area of the request that might
trigger the error.
Important: If you want to log a
Customer Care case for an error found using Developer Tools, copy and save the JSON response, and send it along with the other required
information for your support case. See
Reporting a Problem for details.