Required information for Customer Care

In case of problems that cannot be solved by using the documentation provided in this book and looking up the relevant messages, return and reason codes in the IBM documentation, please provide the following:

1. A problem description that includes what the client has done in which order, so Customer Care has a chance to try and reproduce the problem.
2. The full job logs of all address spaces involved in the problem (scheduler job log, all user servers' job logs - this can be more than one).
3. Any dump that occurred (system dump, CEEDUMP, so-called ZCOMDUMP).
4. Preferably all configuration parameters specified for holder, scheduler and user server.