Micro Focus Support Scan Utility

We provide the Micro Focus Support Scan Utility to gather information about your computer environment, the status of Micro Focus products installed, and other statistics relevant to troubleshooting problems on your machine, including:

While you certainly can and should use the information provided to aid you in diagnosing and correcting problems yourself, it is particularly helpful as an aid to OpenText Support for Micro Focus Products as we work to help you to resolve cases you log with us.

To run the Support Scan utility:
  1. Start an Enterprise Developer command prompt. If you need instructions, see To start an Enterprise Developer command prompt.
  2. At the command prompt, enter:
    MFSupportInfo
    Note: Using the Support Scan utility is intuitive. Take some time to look around the user interface and discover the information it has collected.
To save Support Scan information to an XML file
  1. On the Micro Focus Support Scan Utility menu, click File > Save.
  2. Browse to the directory where you want to save the XML file.
  3. Click Save.

    You can optionally attach the log file to your support case. See Reporting and Managing Support Cases for details.

To save Support Scan information to a .zip archive
  1. On the Micro Focus Support Scan Utility menu, click Tools > Create Zip Package.
  2. Browse to the directory where you want to save the .zip file.
  3. Click Save.

    You can optionally attach the zipped archive to your support case. See Reporting and Managing Support Cases for details.

To email Support Scan output directly to OpenText Support for Micro Focus Products
  1. On the Micro Focus Support Scan Utility menu, click Tools.
  2. Select Email Log to SupportLine.
  3. In the From field, type your email address.
  4. In the Find attached... field, type your OpenText Support for Micro Focus Products case number. See Reporting and Managing Support Cases for details.
  5. Optionally provide additional Customer notes.
  6. Click Send.
Important: All output files are named using the following convention:
MFSupportInfo_Log_computer-name_YYYY-MM-DD_HH-MM-SS.ext

Where ext can be either xml or zip depending on the type of output file.

Do not rename any output files before sending them to OpenText Support for Micro Focus Products.