If SupportLine asks for a GTF trace of z/Server and your installation doesn't have its own customized procedure, then customize the hlq.ZSERVER.JCL(IVPGTF) and copy it to the PROCLIB concatenation. z/Server writes GTF trace user records with number 3E8.
//TAUGTF PROC M=IVPGTF, // CYL=100, // PROG=AHLGTF //IEFPROC EXEC PGM=&PROG, // PARM='MODE=EXT,DEBUG=NO,TIME=YES,NOPROMPT', // REGION=0M //IEFRDER DD DSNAME=HLQ.GTFTRACE.&M..D&LYYMMDD..T&LHHMMSS, // SPACE=(CYL,(&CYL),,CONTIG), // RECFM=VB, // DISP=(NEW,CATLG) //SYSLIB DD DSNAME=HLQ.ZSERVER.DATA(&M),DISP=SHR
Make sure that the IEFRDER dataset can be allocated without RACF errors.
Activation of GTF for user record 3E8 alters the way z/Server writes messages. There is no need to set a specific trace level; all events are now traced. The trace output is written to a GTF trace dataset, no longer to the JESx job log. Also, not all messages from trace level 0 will appear in the JESx job log.
F <holder|scheduler|userserver>,TRACE,LEVEL=x