Based on the heartbeat of agents, the status of agents in your environment are categorized as offline, warning, or online. Agents that have missed a heartbeat goes to the offline state until the next heartbeat poll interval. Agents in the warning state display the reason why they failed to collect events. The Agent Health dashboard provides the status of agents. You can configure email IDs to notify users when agents go offline. You can also configure email IDs to send daily updates of the health of agents.
To open the dashboard
Open the following URL:
https://<IP_Address_Change_Guardian_server:<port_number>
The default port is 8443. You can use a custom port if Change Guardian was installed with custom configurations.
Click DASHBOARDS > AGENT HEALTH.
To create an agent health report, see Generating Agent Health Reports.
For troubleshooting information about agents, see Troubleshooting Agents in Warning State in the Change Guardian Installation and Administration Guide.
Mandy Rabani is responsible for managing the IT infrastructure in her organization. She is responsible for troubleshooting agent-related issues reported by Change Guardian. Mandy cannot spend hours and days to diagnose an issue. She wants to quickly resolve any issues related to Change Guardian agents.
One morning, Mandy finds out that a Change Guardian Agent for Windows is not sending Active Directory events to the Change Guardian server. However, the agent is communicating with the server. To find out the cause of failure, she logs in to the Change Guardian web console and opens the AGENT HEALTH tab. She searches the agent name and clicks on the search result to view the diagnostic report. The last heartbeat was received some time ago and the diagnostic report indicates the issue as Missing auditing for 'User Account Management', unable to monitor policy
. Using the dashboard for agents, Mandy quickly identifies the root cause and resolves the issue by configuring auditing on the AD machine. She ensures that Change Guardian is receiving events by opening DASHBOARDS > EVENTS.
To receive daily health updates of all agents, Mandy configures SMTP. She sets her email ID, and schedules an email to be sent to her at 9:00 a.m. daily with health status of agents as of 9:00 a.m.